Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gmert (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ES MUY BUENA APLICACIÓN. SE LO ACONSEJO A TODO EL MUNDO. SON MUY RESPONSABLE. YO LES COMPRO MUCHO.
geliefert in 6 Tagen nach Deutschland 🏆Ich bin sehr zufrieden mit der Abwicklung und dem Produkt
excelent
very comfortable, with exquisite memory foam
Produto de qualidade e entregue no prazo.
Muy cómodo y buena calidad
As advertised but I have a small neck so it’s too big. Buckle prevents it from going smaller. Should have gotten one with Velcro.
Llegó un par de días antes de lo previsto. Ya habíamos pedido anteriormente, y hemos vuelto a pedir porque lo perdimos, es genial, tiene una sujeción fantástica y es de muy buena calidad.
Благодарю за качественный товар и быструю доставку.
Soutient bien, sur tous les côtés
배송빠르고 제품 좋네요
벨크로라 조절가능해서 좋아요 냄세도 없어요
very confortable
Quality version of this item. Includes stip to cover velcro if not being used. Includes storage bag. Air when new, as foam filling has a smell to it. I would buy it again. Comfortable when sleeping upright, such as on a plane.
Tried it on my recent trip and is really good. Did not have any neck pain after a 10 hr night flight. Slept the whole trip.
ok
커버벗겨져서 빨기도 편하고 좋아요
Received in 10 days in Hungary. Velcro is not strong enough, pillow easily comes out. Come in a protective cover. Can't say now about functionality, will try it in a plane after a month. I have a thin and long neck, the pillow sits not that tight.
Neck pillows arrived very fast (less than a week) to NZ. They're exactly as shown and hopefully will be useful on our next trip. The stuff sack looks quite robust and the pillow is easy enough to fit back in if you roll it tightly.
супер рекомендую
Muito macio. Muito bom
якісно зроблена, швидко отримала
Super
생각외로 일찍 도착했습니다
Buon articolo, rispondente alla descrizione