Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gmert (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gmert.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gmert.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gmert.com
This is my second time buying and I swear the wig got better! it’s so easy to style and maintain! It’s super soft even after dying it a velvet black color and bleaching the knots! Also shipping was very fast . I ordered a 26” 180% density ! . I’ll keep you guys updated
I absolutely love the hair. Super soft and manageable. Definitely has a realistic look. Came in about a week and communication with the store was good. Will be ordering again soon
The hair is just as described. I highly recommend ordering your hair from this vender. They communicated very well with me from the time I put in my order to the time I received it. The wig took well to the bleach on both the knots and the wig itself. I will definitely be ordering from them again.
I'm giving my honest review on this hair,The Amazing beautiful hair, The hair is true to color and length. The texture is very nice and soft.it's makes me look natural. I order this hair, the store was nice to me . I ordered Tuesday and received Moday! The hair is great quality for the price!Until I finally received it, it's came in so so fast. and also a warm gift for me... I really love the hair. No tangling no shedding no smells!!! Will be reordering the long version!You will not regret this purchase especially for the price
Shipping was fast even with everything going on with the virus! i ordered hair on a friday & recieved it the following thursday. The hair is EVERYTHING! It’s full, soft, flowy, have volume, lengthy and light shedding! The lace blended well wasn’t bulky or too thick! If i can post the videos on how the hair was i would. The customer service was great! They kept me updated on everything! I definitely will be shopping with them again!
Great shipping it came earlier than expected and the wig is nice.
Look! I’m not a wig person but babbyyy I’m in love with this wig and I didn’t even get it installed yet. It’s very silky, true to its length, and there’s 0 shredding. I 100% recommend and will buy again to make a bob wig! ALSO shipping came way FASTER than expect I literally just order this hair and expected delivery was next week the 14th and it came today. This vendor is 100% legit I will definitely use again
This is the first time I order from this store and frankly the quality of the hair is incredible. The hair is really of very good quality. The delivery is very very fast, I received my wig after 5 days really top and in addition the seller is very professional and in addition the communication with the top seller. Frankly I advise you eyes closed his wigs are really of very good quality. I am satisfied
just got this hair installed,so far it’s awesome truth to length , and no Shedding definitely recommend.
I am more than satisfied 26 "woow, the store was too nice with all humility I recommend