Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gmert (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Happy with my purchase
item seems OK quality. the strap needs to be moved so it can fit tighter around the neck though. currently doesn't close firmly,so it doesn't have the support I was hoping for.
All excellent.
Looks great and comfy
Je vais l essayer cette été, j’ai lavé la protection j ai eu du mal à la remettre.
아주 단단한 느낌은 아닙니다 소프트한 폭신감입니다 아직 사용을 못 해봐서 모르겠지만 좋을것같아요 커버 세탁할수 있게 뒤에 지퍼도 있어요
먼저 겉감 빨려고 열어서 메모리폼 꺼내보니 냄세가 아주 장난아니네요. 약간 누리끼리 하기도 하고... 가격이 이러니 그러려니 하기엔 좀 꺼림찍하네요...
Works as described. But the smell it very very strong!
جوده جيده ولكن الشمع لايمسك بشكل ممتاز
Added to the cart again for somebody 🤭💕
잘받았습니다 다음주에 여행가는데 늦게올까봐 걱정했는데 빨리왔어요 잘 쓸께요
Item recieved. Fast delivery. Good quality. Recommend this seller
клас
посылка не была доставлена , но я получил деньги назад. поэтому претензий не имею.
Quickly deliver for the second time ordered great thing
Best
Just as pictured
Cool 👍
The buckle is too loose, not letting me to tighten properly the pillow. Disappointing, the product is good but the buckle quality is too weak
Perfekt, genauso habe ich mir das vorgestellt. Das Kissen selbst erfüllt alles.
item as described, fast delivery. recommended seller
Poderia ser mais alta, não tem uma altura tão legal
Me encanta, lo he probado y parece realmente cómodo. EL material es bueno y agradable, la bolsa para guardarlo es perfecta y parecce resistente tambien. Lo unico que no me gusta mucho es que la cinta del cierre se escurre facilmente porque el material es como algo resbaloso para la hebilla, de manera que hay que ir revisando que no se desajuste el tamaño. En cualquier caso está genial, va a servirme para muchos viajes.
Tutto esattamente come descritto
produto muito bom.