Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gmert (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gmert.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gmert.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gmert.com
Long machine eco310 in just four. Stamping tools well being. Crema also very well made four. Make you satisfied.
Oil hard polishing wipe window device I saw a little outside the single did not. Red long kids Kona saw use in really unsatisfactory the ^^
Delivery to Moscow 2 weeks to the Post Office. The Holder approached my coffee maker, comes with the filter. Note that if you want to change the filter for coffee to another, then insert it in this Holder immediately may not work. One of my filters, having small protrusions on the sides, could not be inserted into this Holder, because. The protrusions interfere, although the diameter seems to be the same, and the other, without protrusions, it turned out to insert only after I pulled out a thin wire from the the the the slightly straightened it up and put it in place. This wire is bent in the form of a polygon and if you straighten these corners a little, the native filter will fight in it less tightly, but other filters that can be be be be thank you! The quality is good, the goods are delivered in a carton package that has not been damaged on delivery.
I bought a holder and a tamper for DeLonghi ec230. Everything is great. The portafilter is beautiful, the basket for two servings holds 18-19G, but I use 16,5-17, since I doubt that on the household pads it is large... The only negative of the holder-the handle can sometimes be slightly untwisted from the part with the basket.
Everything fine. Delivery took 9 days to Germany from order.
Navy version than split gold more affordable four key Wait for your luxury living is not where you owe Week took over a little Oh Red long fit well for dish
Shipping faster. Packing like. Product cheap high quality like. Very satisfied.
A cool set for DeLonghi 685, got into the native holder perfectly. It is very convenient to clean now, and then from the complete set I had to spoon the tablet of coffee to remove. Grammoku has not yet picked up, but for a double basket 18gr should be, and in a single pre-12gr it turned out. For experiments-what you need and for a small price))) delivery fast
전 바이올로지 사용자입니다. 바이올로지는 이용 후기도 거의 없어서 참고하시라고 길게 씁니다. 커피 기기는 바이올로지가 처음이라 다른 기기에 대해서 잘 모릅니다. 맥널티 사용자 후기를 보면 날개가 두꺼워서 못쓰겠다는 글이 많던데, 바이올로지도 날개가 두꺼워서 약 30%정도 돌아가다 마네요. 안맞습니다. 그렇다고 그냥 버리기도 뭐 해서.. 일단 그 상태로 저녁때 추출 시도는 한번 해보긴 해보려고 합니다. 헐렁한 것보다 낫겠지요. 아니면 갈아서 사용할수도^^ 비교 사진의 후기가 없어서 사진 올려 봅니다. 날개 두께 차이를 느낄 수 있을 것입니다. 보통 맥널티와 비슷한 가격대의 기기에서 제공되는 포타필터는 거의 동일하게 3날 듀얼월 제품으로 거의 비슷한 모양인 것 같으며 이런 분들은 이 포터필터 주문은 고려해야 할 것 같습니다. 저야 그냥 아님 말고 식으로 그냥 주문한 것이기도 한데.. 주문 이후에도 계속 바이올로지에 맞는 포터필터를 검색하다가, 그저께서야 바이올로지에 맞는 포터필터라는 후기를 보게 되어 그 제품을 바로 추가 주문했습니다. 사진상으로도 순정 포타와 모양도 많이 비슷하고, 가격도 저렴하던데, 그래도 일단 진짜 맞는지는 받아 보고 알려드리기로.. 그리고 또 한가지. 이 포터필터에 기본 제공되는 바스켓도 바이올로지 순정 포터필터에 호환이 안됩니다. - 사진 참조. 결론적으로 이 포터필터는 바이올로지와는 안맞는 것 같네요.
Product finish the chirp is easy and crema is safe life is long the more permanent ell should you