Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gmert (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gmert.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gmert.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gmert.com
The hair looks very natural and ompared to other extensions, it is very invisible. With a curling iron, the curls will last about 3-4 days. For short length I suggest 40pc is enough for adding fullness.Overall, I am very satisfied with this purchase.
I couldn't love it more, amazing hair, my stylist used 40 pieces, I love this hairstyle so much. I have been wearing it for more than a week, very natural, no problems, very very satisfied.
Hair matches very good with my hair. A little thin at the end.fast shipping
Great hair, no shedding! I ordered 40 pieces then realized I need more, the store made sure I got the hair in a timely manner. The hair u received came in natural black, true to length, and full
Super pretty hair arrived in less than a week, communication with store was great! I will install in next day and will update further. Worth every penny! Came with extra tape too
Hit ‘em with the flat irons once, super easy to install & blended in with my hair perfectly. My hair is pretty long so it looks great together!
Received the package today! I bought i tips hair from this store before. That quality is good and I used about over 5 months.This is the first time I tried tape ins. I just took it out and liked it very much. Hair is shiny and soft,almost no hair fall out after brushing. Shipping was fast, it took almost 4 days to arrive in US. Additional glue tape was sent as gift. 5 stars for this hair.I will update after I install this hair.
I have relaxed hair and this yaki tape hair matches perfectly with my own hair. It’s silky soft, natural looking and good quality. The pictures I put are after I washed the hair and looks even more beautiful after washing. There is some shedding but that’s normal for extensions. Shipping was very quick. Customer service is excellent,Vincy answered all my questions and updated me on my shipment. Which I thought was very nice. I would highly recommend this hair.
A very very satisfied purchase, the quality of the hair is very good, my stylist dyed the color of the hair jet black, and there is no problem during the installation. Hair is very soft, almost no hair shedding, can be heated well. The hair texture looks very natural, just like my own hair silk pressed. If your hair is also 4c, it is highly recommended, don't hesitate.
Looks just like the pic. Not too silky straight. Feels nice and soft. I ordered the 80pc but honestly if you want a full head of hair I would get the 120 pc, it’s better to have too much than not enough