Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gmert (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gmert.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gmert.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gmert.com
A good Sarafan for 856r (took on sale). On height 169. OG 86 is incredibly big! There is a tight lining, you can safely wear without a bodice. From 65 cm, about 97 (there is a small stock). You can't walk wide in it. Slightly sticks to the body, but has not yet washed.
The dress is completely worthy of its price, an excellent option for spring/summer. On my parameters 84-60-93, height 171 cm-one size, it turned out to be big in the chest. We'll have to suture. But the dress itself is super and I recommend to order! I will complement the feedback with the dresses. My insts: s_elena_sov
Got it. A good Sarafan, in size-free, even very much, but the hem is narrow, fearing when moving, there are not enough cuts on the sides, it would be super. There is no smell, accessories on the straps can break. The color is not yellow, but rather sand) Well, the impression is double)))...
The dress is cool, the fabric, the color is all perfect, but confused one. Judging by the reviews from the previous ordering they were large, there is a photo where the girl gave the sizes, where in the hip area it is 106 in volume, waist, and 100 etc. To me it was not at all an oversize dress, but a maximum of 44 size. I attach a photo from the size. On the contrary, I'm happy with TC just fits in size (my parameters og90, from 65, from 90, as a village, you can see in the photo). But I would like to draw the attention of girls, which is possible in different batches the sizes are different. In general, it's cool, there is a lining, does not shine through and looks great
In my version: white. On the parameters: 85x65x95. Height 163 cm. I sat down normally, but in the chest was great! But, despite the fact that it is necessary to sew in the chest area-the sarafan is excellent. Fabric-polyester small header, print beautiful. In the middle there is a podkaladka-the fabric does not shine through. The style is indicated that free. At a height of 163 cm-length per knee. For every day for the summer is an excellent purchase. You can wear with sandals, pasta, sneakers. You can tie with a belt. I will wear it with pleasure. The quality of tailoring is factory, all lines are neat and even. Tags are present. i like Sarafan can recommend to buy. Packed in a beautiful delusional bag. Excellent responsive store!!! I safely recommend this store to you. Delivery to Ukraine about one month✈Track number was tracked.
The dress is translucent a little, cut straight. The quality of material and tailoring is good
Good dress) but I have big hips, looks, well, so-so)