Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gmert (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gmert.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gmert.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gmert.com
I love this hair, trust me when I say I’m going to start ordering from them again! Hair came really fast, no shedding at all. I have had the hair now for almost a week and it still looks brand new,quality is the best!!thanku!
yes,i love her,,Qearl did custom made the wig for me becuase i dont like dark roots,,i really love this wig, One of the most well made wigs I’ve ever worn for such a low price!easy to flat iron good for beginners easy install I’ll definitely order again soon.
Hair quality is surprisingly good. The front is pre plucked nicely, it’s really soft and I love that there's no shedding. I get so many compliments. It’s really worth the price.
I love the hair it’s so soft and bouncy. The customer service is also amazing!I will definitely continue to buy more wigs from them. I received many compliments on this wig.
Absolutely one of my favorite wigs!!! Lace is seamless and it was soft and comfortable. Definitely a great price for the great quality.
OMG this wig is the BEST wig I have EVER purchased on Gmert! they custom made the color for me,because i really like it with more ash brown highlights, i love the color soooo much!!!This may very well be the best wig I have ever had!! I waited a week before my review just because of past bad experiences with other venders on here (shedding etc) but believe me sis, u NEED this hair!! I'm in awe every time I walk past a mirror! Im tempted to purchase another one just to have an extra before they sell all out! I am completely in love!Order her!! U won't be disappointed ‼️
This is the first time purchasing from this company and couldn't be more pleased. True to length, custom made and beautiful.i installed it this week and get tons of compliments.. Will definitely be ordering again.
Love this wig!! Everyone around me was shocked at the quality- half of my friends didn’t even recognize me because it looked so realistic. roots like grow from my own scalp which i love it so much!!!and it took the heat with no issues and styled super easily. I highly recommend this wig
Love the hair the colour is beautiful I would recommend this hair to any one it’s the best
Hair Is Amazing & Definitely Will Be Ordering Again